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Cancellation Policy

OVERVIEW:

This Cancellation Policy outlines the terms and conditions regarding the cancellation of orders placed on the SoHo e-commerce website specializing in headphone accessories. By making a purchase on our platform, you agree to abide by this policy.

Order Cancellation:

Customers have the right to cancel their order within 24 hours of purchase without incurring any cancellation fees. To initiate a cancellation, customers must contact our customer support team via email at contact@sohogadgets.com or by calling our helpline at (212) 226-3126.

Cancellation Fees:

After the initial 24-hour period, cancellations may be subject to a cancellation fee determined by the status of the order. This fee covers the administrative and processing costs associated with canceling the order. SoHo reserves the right not to accept cancellations after this period.

Cancellation Process:

To cancel an order, customers must provide their order details, including the order number, product details, and reason for cancellation. Our customer support team will guide you through the cancellation process.

Refund Process:

Refunds for canceled orders will be processed within 3 business days from the date of cancellation approval. Refunds will be issued through the original payment method used during the purchase.

Out-of-Stock Items:

In the event that an item becomes unavailable after the order has been placed, SoHo reserves the right to cancel the affected item from the order and issue a refund for the corresponding amount.

Modifications to the Cancellation Policy:

SoHo reserves the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the website. It is the responsibility of customers to review the policy periodically for updates.

Contact Information:

For questions or concerns related to order cancellations or this policy, please contact us at:

Email: contact@sohogadgets.com
Phone: (212) 226-3126

Modification of Cancellation Policy:

SoHo reserves the right to modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the website. It is the responsibility of customers to review the policy periodically for updates.

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ADDRESS & CONTACT

103 Prince St, New York, NY 10012, United States

Customer Support Phone Number: (914) 999-8260

Other Inquiries Phone Number: (212) 226-3126

Email: contact@Sohogadgets.com