ORDERING AND PAYMENT
Q: How do I place an order?
A: To place an order, simply browse our website, select the desired item(s), and proceed to checkout. Follow the prompts to enter your shipping information and payment details.
Q: What payment methods do you accept?
A: We currently accept all major credit cards (VISA, Mastercard, Discover, AMEX).
Q: Can I modify or cancel my order after it’s been placed?
A: Once an order is placed, it enters our processing system. Modifications or cancellations may not be possible. Please contact us immediately for assistance.
SHIPPING AND DELIVERY
Q: Where do you ship?
A: We offer shipping to the United States. For more details, please refer to our Shipping Policy.
Q: How can I track my order?
A: For orders with tracking, a tracking number will be provided in your shipping confirmation email. You can track your order on our website or through the designated courier’s site.
Q: What if my package is lost or damaged during transit?
A: In the rare event of a lost or damaged package, please contact our customer care team immediately for assistance.
RETURNS AND EXCHANGES
Q: What is your return policy?
A: We offer a 14 days return policy. For detailed information, please refer to our Return Policy.
Q: Can I exchange an item?
A: Exchanges may be possible. Please contact us with your order details, and we’ll assist you accordingly.
PRODUCT INFORMATION
Q: How can I find product details and sizing information?
A: Product details and sizing information can be found on each product page. If you have specific questions, feel free to reach out to our customer care team.
ACCOUNT AND SECURITY
Q: Do I need to have an account to order?
A: No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
Q: Is my personal information secure?
A: Yes, we take the security of your personal information seriously. For more details, please refer to our Privacy Policy.
CONTACT INFORMATION
Q: How can I reach your customer care team?
A: You can contact our customer care team via email at contact@sohogadgets.com, or by calling (212) 226-3126.
Q: What are your customer service hours?
A: Our customer care team is available 9am – 6pm, Monday to Friday.
We hope these FAQs address your inquiries. If you need further assistance, please don’t hesitate to reach out to us.