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Refund policy

At SoHo, we prioritize your satisfaction with our products. This Return and Refund Policy outlines the terms and conditions for initiating a return and requesting a refund for items purchased on our e-commerce website. By making a purchase, you agree to comply with the guidelines set forth in this policy.

Return Period:

You have a 30-day window from the date of purchase to initiate a return. This period ensures that you have ample time to assess your purchase and facilitates a smooth return process.

Eligibility for Return:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received. Returns will not be accepted for items that show signs of use, wear, or damage.

Return Process:

To initiate a return, please contact our customer support team at or call us at (212) 226-3126 within the 30-day period. Provide your order number and details of the item you wish to return. Our team will guide you through the return process.

Return Shipping:

Customers are responsible for the cost of return shipping. Ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service.

Inspection and Approval:

Once the returned item is received, it will undergo an inspection to verify its eligibility for a return. If approved, the return will be processed, and you will be notified of the status.

Refund or Exchange:

Upon approval of the return, you may choose either a refund or exchange. Refunds will be processed through the original payment method within 3 business days.

Return Exceptions:

Returns will not be accepted for items that do not meet the eligibility criteria outlined in this policy. Additionally, shipping costs and any non-refundable fees will not be reimbursed.

Product Details Disclaimer:

Note: All our products are well-detailed on the appropriate product page; we are not responsible for any misunderstanding. In such cases, return, refund, or exchange may not be applicable.

Contact Information:

For inquiries or concerns related to returns or this policy, please contact us at:

Phone: (212) 226-3126

Modification of Return and Refund Policy:

SoHo reserves the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on the website. It is the responsibility of customers to review the policy periodically for updates.

By making a purchase on SoHo, you acknowledge that you have read, understood, and agreed to the terms of this Return and Refund Policy.



103 Prince St, New York, NY 10012, United States

Customer Support Phone Number: (914) 999-8260

Other Inquiries Phone Number: (212) 226-3126